1. Who We Are

This website is operated by 优尼派包装（深圳）有限公司 (UNIPACK Packaging (Shenzhen) Co., Ltd.), a custom packaging manufacturer based in Shenzhen, China.

For the purposes of applicable data protection laws, we act as the data controller for the personal information described in this Privacy Policy.

Our contact details are:

2. Personal Information We Collect

We may collect personal information that you voluntarily provide when submitting an inquiry, requesting a quotation, contacting us by email or WhatsApp, or communicating with our business team.

Depending on how you interact with us, the information we collect may include:

• First Name and Last Name
• Country or Region
• Email Address
• WhatsApp Number or other contact details
• Company Name
• Product Interest
• Estimated Monthly Quantity
• Packaging Requirements and project details
• Design files, reference images and other uploaded documents
• Messages and correspondence exchanged with our team

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, pages visited, referral URLs, approximate location based on your IP address and interactions with website content.

3. How We Use Your Information

We collect and process personal information for the following business purposes:

• Responding to Inquiries: To respond to questions, understand your packaging requirements and provide product information.
• Quotations and Business Communication: To prepare quotations, discuss customization requirements and communicate with potential customers.
• Order Management: To manage orders, production-related communication, deliveries and ongoing business relationships.
• Customer Support: To respond to requests, resolve issues and maintain communication with customers.
• Website Performance: To analyze website traffic, understand visitor interactions and improve website functionality and user experience.
• Advertising Measurement: To measure the effectiveness of our Google Ads, Facebook and Instagram advertising campaigns.
• Website Security: To protect our website, prevent misuse and maintain the security of our services.
• Marketing Communications: Where permitted by applicable law, to send relevant business or product updates. Where consent is required, we obtain it separately. You may opt out of marketing communications at any time.

We do not treat the submission of an ordinary product inquiry as automatic consent to receive ongoing marketing emails.

4. Legal Basis for Processing

Where the GDPR or similar data protection laws apply, we process personal information on one or more of the following legal bases:

• Contractual Necessity: Processing information when necessary to take steps at your request before entering into a contract or to perform a contract.
• Legitimate Interests: Processing information for our legitimate business interests, such as responding to business inquiries, maintaining customer relationships, improving our website and protecting our services, where these interests do not override your rights.
• Consent: Processing information for optional cookies, analytics, advertising technologies and marketing activities where consent is legally required.
• Legal Obligations: Processing information when necessary to comply with applicable laws and regulations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper website functionality, analyze visitor activity and measure advertising performance.

We currently use the following services:

Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how visitors use our website, including website traffic, page views, visitor interactions and general usage patterns. This information helps us evaluate and improve our website performance. Analytics cookies are set with a maximum lifetime of 24 months.

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns and understand whether visitors take relevant actions after interacting with our advertisements.

Meta Pixel

We use Meta Pixel to measure advertising performance and understand interactions between our website and our Facebook and Instagram advertising campaigns. Where you have consented to marketing cookies, website visitor data may also be used to create custom audiences for remarketing campaigns on Meta.

Microsoft Clarity

We use Microsoft Clarity to analyze visitor interactions with our website. Depending on its configuration, this may include interaction data, click activity, scrolling behavior, heatmaps and session recordings.

Google Tag Manager (GTM)

We use Google Tag Manager to manage and deploy website tracking tags and related technologies. These tags may transmit information to the relevant third-party services described in this policy.

Google Fonts

Our website loads web fonts from Google. When a page is displayed, your browser connects to Google servers, which may include transmitting your IP address to Google Ireland Limited and Google LLC in the United States. This connection occurs independently of any cookie consent. If you wish to avoid this, you can use a browser extension or browser setting that blocks third-party font requests; the website remains usable.

We only set non-essential cookies and activate non-essential tracking technologies after you have given your consent through our cookie consent banner. You can change or withdraw your consent at any time using the settings in that banner. You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

6. Contact Forms and Inquiry Information

Our website uses Fluent Forms to collect customer inquiries and packaging project information.

When you submit an inquiry through our website, the information you provide is stored in our WordPress website database and may also be sent to our business email account for notification and follow-up purposes.

We use this information to review your requirements, prepare quotations, respond to your questions and manage potential business relationships.

We do not currently use a separate customer relationship management (CRM) platform for managing website inquiries.

Please only upload files that you are authorized to share with us.

7. WhatsApp and Email Communications

You may contact UNIPACK through email or WhatsApp using the contact details provided on our website.

When you communicate with us, we may retain your contact information and correspondence for quotation preparation, inquiry follow-up, order management and other legitimate business purposes.

When you choose to use WhatsApp, your interaction is also subject to WhatsApp’s own privacy policy and data processing practices.

8. Third-Party Services and Data Sharing

We may share or make personal information available to trusted service providers where necessary to operate our website and conduct our business.

These providers currently include:

• Hostinger: Our website hosting and business email service provider.
• Google: Services including Google Analytics, Google Ads, Google Tag Manager and Google Fonts.
• Microsoft: Microsoft Clarity for website analytics and visitor interaction analysis.
• Meta: Meta Pixel and related Facebook and Instagram advertising measurement services.
• WhatsApp: Communication services when you choose to contact us through WhatsApp.

These providers may process information in accordance with their own privacy policies and applicable data processing arrangements.

We may also disclose information when required by law, legal proceedings, regulatory authorities or to protect our legal rights and legitimate business interests.

We do not sell personal information to third parties.

9. International Data Transfers

UNIPACK is based in China. Therefore, personal information submitted through our website or provided through business communications may be accessed and processed by our team in China.

Our third-party service providers may also process information in countries outside your country of residence.

Such countries may have data protection laws that differ from those in your country. Where international transfer requirements apply, we will take the steps and implement the safeguards required by applicable data protection laws.

You may contact us for further information about relevant international data transfers and applicable safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including responding to inquiries, managing business relationships, handling orders, resolving disputes and meeting applicable legal obligations.

Website inquiry records submitted through Fluent Forms are stored in our WordPress database and are deleted automatically 6 months after the last contact, unless an ongoing business relationship or a statutory retention obligation requires longer storage. Design files and artwork are deleted together with the related inquiry.

Server log files created by our hosting provider are retained for a short period and then deleted.

When personal information is no longer required, we delete or anonymise it, subject to applicable legal retention obligations.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

These measures include appropriate website administration, access controls and the use of third-party service providers for hosting and business communication.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally applicable.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests or direct marketing, where applicable.
• Request the transfer of your personal information where the right to data portability applies.
• Withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Lodge a complaint with a competent data protection supervisory authority.

To exercise your applicable rights, please contact us using the email address provided below.

We may need to verify your identity before responding to certain requests.

13. Third-Party Websites and External Links

Our website may contain links to external websites and third-party platforms, including social media services and communication platforms.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies before providing personal information.

14. Children’s Privacy

Our website and services are intended for business customers and are not directed at children.

We do not knowingly seek to collect personal information from children. If you believe that a child has provided personal information through our website, please contact us so that we can review and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, third-party services or applicable legal requirements.

Any updates will be published on this page together with the revised update date.

16. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us: